1. The service
Arx Inbox is a hosted workspace for customer conversations. The base subscription includes one business account, up to 5 agent seats, and unlimited conversations. Application data is hosted in Helsinki, Finland. Features depend on the channels you connect and the permissions those providers grant.
2. Your account
You are responsible for the people you invite, the accuracy of your business information, and the security of your passwords. Use the service only for a business you are authorized to represent. Tell us promptly if an account or connected channel may be compromised.
3. Acceptable use
Do not use the service to send unlawful messages, impersonate another person, distribute malware, harass people, or violate a provider's channel rules. Do not probe, overload, resell, or interfere with the service. We may restrict activity that threatens customers, other tenants, or the platform.
4. Charges
Stripe hosts checkout and billing. The monthly plan is $39 per business each month. The annual plan is $390 per business each year. Setup is $299 once. Optional AI First Responder is $30 each month. WhatsApp and SMS carry provider cost plus a $10 monthly service fee and are invoiced manually.
Taxes, if required, are shown or handled through the applicable billing process. Promotional codes follow the terms shown at checkout. CHAMBER50 applies only to the setup fee and cannot create a cash balance.
5. Renewal and cancellation
Subscriptions renew until canceled. Use the Stripe customer portal to cancel. Cancellation takes effect at the end of the paid period. We do not hide the cancellation control or charge a separate cancellation fee.
6. Your content
You keep ownership of your business content and customer messages. You give us permission to process that content only as needed to provide, secure, support, and maintain the service. You are responsible for having a lawful reason to collect and answer customer information.
7. Availability and changes
We work to keep the service available, but no single-host service can promise uninterrupted operation. Maintenance, provider outages, network failures, and security events can cause downtime. We may change the service to improve safety, reliability, or usability. Material pricing changes apply prospectively with notice.
8. Suspension
We may suspend an account for unpaid charges, serious security risk, unlawful use, or a material breach of these terms. We will use reasonable judgment and restore access when the cause is resolved, unless the account must be terminated.
9. Data after service ends
Tenant data is scheduled for deletion 30 days after the paid service period ends. Export anything you need before that deadline. We may retain limited records longer when required for security, billing, legal compliance, or backup rotation.
10. Warranty and liability
The service is provided as available. To the extent allowed by law, Arx Sable LLC disclaims implied warranties and is not liable for indirect, special, or consequential loss. Our total liability arising from the service is limited to the amount you paid for the service during the three months before the event giving rise to the claim.
11. Contact
Questions about these terms can go to legal@arxsable.ai. General product help goes to info@arxsable.ai.