1. The short version
We collect the information needed to create your business inbox, operate connected channels, deliver customer messages, bill the subscription, prevent abuse, and answer support requests. We do not sell personal information. The public sales pages do not run advertising trackers or third-party analytics.
2. Business account data
We process business names, administrator and agent names, email addresses, phone numbers you provide, role assignments, login security data, configuration choices, and support history. Passwords are stored as one-way hashes, not readable text.
3. Customer conversation data
When a business uses the service, we process its customers' messages, contact details, attachments, labels, notes, channel identifiers, and conversation history. The subscribing business controls that data. Arx Sable LLC processes it to provide the inbox and related support.
4. Website chat
The sales pages set no analytics, advertising, or preference cookies. If you choose to open a chat widget, the chat tool stores essential session and conversation identifiers in your browser so it can keep the thread together. Those identifiers are used for chat continuity, not cross-site advertising. Pages with sensitive checkout status do not load the widget.
5. Payments
Stripe hosts checkout, receipts, and the customer portal. Card numbers and card-entry forms stay on Stripe. We receive transaction, customer, invoice, and subscription details needed to provision and manage the service. Stripe handles payment information under its own privacy terms.
6. Connected providers
Email and social-channel providers process data when you connect them. Their terms and privacy practices also apply. We request only the access needed for the features you enable. WhatsApp and SMS may involve separate carrier or provider records.
7. Hosting and security
Application data is hosted in Helsinki, Finland. We use access controls, encryption in transit, isolated tenant records, backups, logging, and operational monitoring. No security system can eliminate every risk, so report a suspected issue promptly to info@arxsable.ai.
8. Retention
Active tenant data is kept while the service is running. After cancellation, service ends at the close of the paid period and tenant data is scheduled for deletion 30 days later. Billing, security, legal, and backup records may follow longer required or rotating retention periods.
9. Your choices
Business administrators can update agents, connected channels, and customer records in the service. You can ask to access, correct, export, or delete information where applicable. Some requests must come through the subscribing business because it controls the customer conversation.
10. Contact
Privacy and legal requests go to legal@arxsable.ai. Product help goes to info@arxsable.ai. We may update this notice when the service or applicable requirements change.